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Roaming: Using a mobile phone in the EU

When you travel outside your domicile country to some other EU country, you don't have to pay any additional charges to utilise your mobile phone. This is known as "roaming" or "roam like at dwelling house". Your calls (to mobile and fixed phones), text messages (SMS) and data services are charged at domestic rates, i.e. the aforementioned price as calls, texts and data within your home state.

The same rule also applies to any calls or text letters your receive while you're abroad - y'all aren't charged extra to receive calls or texts while roaming, even if the person calling y'all is using a different service provider.

Sample story

No extra charge for making or receiving calls while roaming

Michael lives in Ireland and has a contract with an Irish mobile operator where he pays €0.ten a minute for calls and €0.05 for SMS inside Ireland. When he goes on a business organization trip to Spain, Michael doesn't have to worry about paying actress for any calls to EU numbers he makes or receives.

Callers from Ireland will be charged the normal domestic rate when they call Michael. If he calls a local Spanish number, his family in Republic of ireland or any other European union land, he will pay Irish domestic prices - €0.10 a infinitesimal - for these calls. His text messages inside Kingdom of spain, to Republic of ireland or to any other EU state volition cost €0.05 - merely like at dwelling house.

What is roaming?

Roaming is when you utilise your mobile phone while occasionally travelling exterior the country where you live or have stable links i.e. you work or study there. And then, as long equally yous spend more time at home than abroad, or you utilise your mobile phone more at dwelling house than abroad, yous are considered to be roaming. You volition therefore exist charged domestic prices for your calls, text and data use in the EU. This is considered a "fair use of roaming services".

Whenever yous cross a border within the European union, you should get a text message from your mobile operator informing you that y'all are roaming, and reminding you of its off-white use policy.

Warning

If you lot use your mobile telephone abroad permanently, for example if you move abroad and keep using your sim bill of fare from your home country, your mobile operator may charge you actress for roaming. Nevertheless, these charges are capped nether the fair apply policy.

Fair utilize policy - Is my data use limited?

Mobile operators may employ a "off-white utilise policy" to ensure that all roaming customers have admission to and do good from the "roam like at home" rules (i.e. roaming services at domestic prices) when travelling in the European union. This ways that your mobile operator may utilise fair, reasonable and proportionate command mechanisms to avoid customers abusing the rules.

When you're roaming, there are no volume restrictions on your voice calls and text letters (SMS). Any calls or texts not included in your contract volition be charged at the same charge per unit you'd pay in your dwelling land. However, there are rules and limits on how much data y'all tin can have charged at your domestic price. These limits depend on the type of contract you have.

In some specific cases (see below), you may have to pay a data roaming surcharge which will be equal to the EU-wide wholesale data cap (€iii / GB of data in 2021 + VAT).

I have a pre-paid card

If you have a pre-paid menu (pregnant that yous pay in advance for using your mobile phone) y'all can use your phone in other EU countries without paying extra. Notwithstanding, if you lot pay per unit and your domestic unit toll for data is less than €iii per GB your mobile operator may apply a data limit while you're roaming.

If your mobile operator applies a data volume limit, information technology should be at to the lowest degree the volume obtained by dividing the remaining credit on your pre-paid card past €3 as shortly you start using data roaming services. You will become the aforementioned book of roaming data that you've paid for in accelerate. Yous can of form peak up your credit while yous're travelling.

Sample story

Roaming with a pre-paid card: information limits

Jana lives in Slovakia and has a pre-paid card with €fifteen credit (including VAT) for her mobile phone, which covers calls, SMS and data services. When she goes on holiday to Spain, she has €12 (excluding VAT) credit left on her card. This means that during her vacation in Spain Jana can take a volume of data equal to the value of the remaining credit on her pre-paid card. She will become at least 4 GB of roaming data (€12/€three = 4).

My contract includes limited data

If y'all have a mobile phone contract with a limited information allowance, y'all can use this allowance when y'all travel in the Eu at no actress toll. The information allowance in your contract is your limit when roaming.

However, if y'all have a very inexpensive mobile data unit price in your contract (less than €1.50 / GB in 2021), your operator may use a "fair use" information limit when you're roaming. This limit can be lower than your domestic data allowance.

The limit is based on the cost of your domestic mobile contract. Your operator must tell you in accelerate nigh this limit and has to permit you lot know when y'all achieve information technology. Y'all can go along data roaming one time you've reached your limit, but your operator will accuse you extra. However, this surcharge will exist limited to the wholesale data cap (€iii / GB + VAT in 2021).

My contract includes unlimited data

If you have a mobile phone contract where you lot pay a stock-still monthly fee and it includes bundled services with unlimited data, your mobile operator must give you with a large volume of roaming data. The verbal amount will depend on how much you lot pay for your mobile contract. However, the volume of information must exist at to the lowest degree twice the amount obtained by dividing the toll of your mobile contract (excluding VAT) past the wholesale data roaming cap (€three in 2021).

Your operator must tell y'all how much information is in your roaming allowance. If you lot go over your allowance while roaming, you will be charged extra. However, this surcharge will be limited to the wholesale data cap (€three / GB + VAT in 2021).

Sample story

Contract with unlimited information - roaming assart

Paulina in Luxembourg pays €40 (excluding VAT) for her mobile phone contract, which includes unlimited calls, text letters (SMS) and data. When she uses her mobile telephone on holiday in Italia, she gets unlimited calls and SMS and at least 26.6 GB of data (2 ten (€40 / €iii) = 26.6).

Other contracts

Operators may besides offer contracts without roaming services or specifically designed alternative roaming contracts with tariffs which fall outside the scope of European union rules, for example if you roam outside the EU. Even so, you must specifically choose these types of options yourself.

Monitoring roaming apply

As part of their fair employ policy, your operator can monitor and check your roaming use over a 4 calendar month period. If, during this menstruum, you have spent more time away than at domicile AND your roaming use exceeds your domestic employ, your operator may contact y'all and enquire you to clarify your situation. You will have fourteen days to exercise and then.

If you go on to spend more than time away than yous exercise at dwelling and your roaming consumption continues to exceed your domestic usage your operator may start charging you extra for your roaming use. The surcharges (excluding VAT) are capped at:

• €0.032 per minute of voice calls fabricated
• €0.01 per SMS
• €3 per GB of data (cap in 2021)

Roaming for cross border workers

If you piece of work in 1 Eu state and alive in a unlike one,you can choose a mobile operator in either country and roam using a SIM card either from the state where you live or from the country where y'all work. The fair apply policy applies: as long as yous connect at to the lowest degree once a day to your domestic operator'southward network, information technology will count equally a day of presence in the land where you take your contract (even if y'all go abroad once more the aforementioned day).

Can I roam while travelling by transport or plane?

You lot should also not be charged actress to use your mobile phone when you travel by send or aeroplane, as long as you are connected to a terrestrial (state-based) mobile network. If mobile services are provided via satellite systems, EU rules no longer use and you volition be charged for non-regulated roaming services (no price caps).

Roaming outside the EU

The cost of roaming (particularly data roaming) outside the EU can be expensive. To avert running up steep bills, check the price for roaming outside the EU with your provider before travelling.

If things go incorrect - your consumer rights

If you retrieve your service provider has not respected your rights, you should contact your operator and use the complaint procedure in place.

If y'all are not satisfied with their response you tin can contact the relevant national regulatory authorities in your country, unremarkably your national telecoms regulator, who will handle your case.

Source: https://europa.eu/youreurope/citizens/consumers/internet-telecoms/mobile-roaming-costs/index_en.htm

Posted by: engellils1998.blogspot.com

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